Cookie, Privacy and Data Deletion Policy

1. Introduction

Welcome to Pricelyst. This Policy explains how Pricelyst collects, uses, stores, protects and deletes information obtained through our website, WhatsApp services and other digital platforms.

2. Information We Collect

We may collect the following types of information from users:

• Full Name
• Phone Number
• Email Address
• Delivery Address
• Product Searches
• Shopping Lists
• Pre-Orders
• Customer Service Communications
• WhatsApp Interactions
• Device Information
• Browser Information
• IP Address
• Cookie Information
• Advertising Interaction Data

3. Cookies and Tracking Technologies

Pricelyst uses cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, measure advertising performance and improve customer experience.

Types of cookies we may use:

• Essential Cookies — required for core platform functionality.
• Analytics Cookies — help us understand how users interact with the platform.
• Advertising Cookies — used to deliver relevant advertising and measure performance.
• Third-Party Cookies — set by trusted partners that integrate with our services.

4. How We Use Information

Information may be used to provide comparison services, process pre-orders, operate Pricelyst Errands, improve search results, personalize experiences, communicate with users, prevent fraud and comply with legal obligations.

5. Meta, WhatsApp and Third-Party Services

Pricelyst may use services provided by Meta Platforms Inc., WhatsApp Business Platform, Google Analytics, payment providers, delivery partners and advertising partners.

6. Information Sharing

Pricelyst does not sell personal information. Information may be shared with retailers, delivery partners, payment providers, service providers and authorities where required by law.

7. Data Retention

Information is retained only as long as reasonably necessary to provide services, resolve disputes, maintain records and comply with legal obligations.

8. User Rights

Users may request:

• Access to personal information
• Correction of personal information
• Deletion of personal information
• Withdrawal of consent where applicable

9. Data Deletion Requests

Users may request deletion of personal information by emailing privacy@pricelyst.co.zw with the subject line: DATA DELETION REQUEST.

The request should include:

• Full Name
• Registered Phone Number
• Email Address (if applicable)

10. Account Deletion

Users may request complete account deletion by contacting privacy@pricelyst.co.zw.

11. Children's Privacy

Pricelyst services are intended for users aged 18 years and older.

12. Security

Pricelyst implements reasonable measures to protect user information against unauthorized access, misuse, disclosure or loss.

13. Cross-Border Processing

Certain service providers may process information outside Zimbabwe where necessary to provide services.

14. Changes to This Policy

Pricelyst may update this Policy from time to time. Updated versions will be published on the website.

15. Contact Us

• Privacy Requests: privacy@pricelyst.co.zw
• General Enquiries: info@pricelyst.co.zw
• Website: www.pricelyst.co.zw

16. Meta Data Deletion Instructions

Users may request deletion of information associated with their Pricelyst account by sending an email to privacy@pricelyst.co.zw with the subject line: DATA DELETION REQUEST.